Stiel & Steadman Service Solutions

Stiel & Steadman Service SolutionsStiel & Steadman Service SolutionsStiel & Steadman Service Solutions

Stiel & Steadman Service Solutions

Stiel & Steadman Service SolutionsStiel & Steadman Service SolutionsStiel & Steadman Service Solutions
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Stiel and Steadman Service Solutions addresses the emotional components of navigating the various aspects of working with customers. 

In addition to the emotional connections and personal skills involved, the core skills of communication, listening, questioning, and problem-solving give participants a tool belt filled with the skills necessary to deliver a consistent, quality, memorable experience.   


We inspire, educate and demonstrate how you can take your organization to the next level through service excellence delivered by the heart. 

One of our Service Solutions specialities is the understanding of Luxury.  We define what Luxury Service is and take you through the senses of Luxury to assist you in the ability to provide memorable Service LOVE to this clientele. Stiel & Steadman teaching method applies all adult learning principles being highly interactive which includes dyads, triads and role plays.

OUR SERVICES

COACHING

CONCIERGE TRAINING

CONCIERGE TRAINING

We coach leaders and team members to achieve business goals with a focus on service.   Communication, collaboration, care and creativity drive their focus with creating bespoke programmes for clients.

CONCIERGE TRAINING

CONCIERGE TRAINING

CONCIERGE TRAINING

Concierge Consulting Service includes on-site visits, evaluation, analysis, and custom-designed programs to meet the specific needs of your property, size, staff, brand and budget.

HOSPITALITY

CONCIERGE TRAINING

KEYNOTE ADDRESSES

Featuring the Service LOVE that Holly  & Mary developed during their career as concierges, leaders and business owners, they provide an accessible framework to learn the valuable skill of quality service.

KEYNOTE ADDRESSES

CONCIERGE TRAINING

KEYNOTE ADDRESSES

The vibrant keynotes teach participants to actually think like a concierge and adopt a true “How May I Be Of Service” attitude. Holly & Mary teach that real service occurs from the inside out.

THE TEAM

Whether we are conducting professional development training for elite advisors or holding a private workshop for a prominent family business, we integrate real life experience from a combined century of experience in the field with a proven process that leads to success, and a compassionate approach that takes the needs of all involved into consideration. The end result is a road map that can help you navigate the journey ahead and the knowledge that the professionals you need will stand beside you at every turn.

Holly Stiel

Mary Steadman

Mary Steadman

Co-Founder & Director

Over 40 years in the hospitality industry

Learn more

Mary Steadman

Mary Steadman

Mary Steadman

Co-Founder & Director

Over 20 years in the luxury lifestyle industry.

Learn more
Hello

Service LOVE Podcast

These Service Love conversations celebrate the people who express their love and hospitality daily.  They inspire, inform and influence a movement to raise the frequency of LOVE.  Will you join us and be a party of it?

Listen Now

Blog

Our Clients

servicelove challenge

FOR 30 DAYS SERVE YOURSELF LOVE TO SERVE OTHERS WITH LOVE Pease tag your journey on Instagram #Service_LOVE 

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